See both sides of the journey.
Step through the full end-to-end flow — customer experience on the left, colleague case management on the right. Every action on one side triggers a response on the other.
This demo walks through a Retail Banking scenario for simplicity. The same platform and decision engine serves all five business units — Retail, Business Banking, Corporate Banking, Private Bank, and other BUK entities holding Visa cards. Case values, complexity thresholds, and colleague workflows adapt by business unit.
Scenario: Jesyka Lu · BUK Retail · Barclays Debit Card ••4821 · PhotoConvert Pro · £29.99 · Visa Code 12.5 — Service not received · Transaction date: 01 May 2026 · Submission date: 07 May 2026 · Days since transaction: 6 · Within 120-day filing window: Yes
Transactions · Current Account ••4821
PhotoConvert Pro
01 May 2026
−£29.99
Unrecognised chargeTesco Express
06 May 2026
−£14.60
TfL
06 May 2026
−£3.20
Don't recognise this charge? Dispute it here →
Open cases — today
BUK-2026-48101
T. Okafor
Duplicate processing · 12.6
3 days open
BUK-2026-48089
M. Patel
Incorrect amount · 12.3
5 days open
BUK-2026-47991
R. Clarke
Service not received · 12.5
8 days open
Ignite: monitoring · Last case received 2h ago · 0 cases pending triage
Before
- 35–55 days to resolution
- Manual triage on every case
- No direct Visa API
- Colleague-led throughout
- Fragmented across 5 business units
- No visibility for the customer
After
- Hours to resolution
- Automated triage via Ignite
- Direct Visa API integration
- Zero manual touches for standard cases
- Single shared platform across all 5 BUs
- Real-time tracker for customer and colleague
Dispute management is the blueprint.
What we build here becomes the template for the remaining ten processes in the programme — the same engine, the same integration model, the same shared utility. Get this right and everything else accelerates.
Created in partnership with Accenture FS Rockit
2026 · Confidential · All Rights Reserved Accenture plc